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Slow Paying Customers

Q. I'm tired of slow-paying customers and want to start charging interest on late payments. How do I do it, and how much can I charge?

A. There's nothing wrong with charging interest to late-paying customers -- but don't think it will be a miraculous solution for getting paid on time. If you don't have a good credit and collections policy to start with, charging interest will only add to the amount customers owe you.

First, determine the maximum legal rate for your state; your banker should be able to tell you. The most common rate charged for outstanding invoices is 18 percent annually (1.5 percent per month). Some people think if they use an outrageous rate (like five percent per month; 60 percent per annum) customers will have to pay on time. This is illegal (it's called usury) and can put you at the wrong end of a lawsuit! You'll not only have to forgive the original amount owed but probably pay three times the original amount in damages.

Once you establish a rate, you must notify customers that any balances not paid by the due date will be subject to finance charges. This should be done on any bill of sale or contract given to the customer. Note on all invoices that unpaid balances are subject to finance charges.

Because there are specific state laws concerning charging interest or finance charges, it's a good idea to discuss just what you will be doing with your accountant, attorney or both. A few dollars spent up front could save you big dollars later.

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Disclaimer: The information provided on this website, including the statements and responses of the consultants, is of a general nature and is not intended as a substitute for consulting a professional. The best advice is to consult a professional in your area to make sure that your specific facts and circumstances are adequately reviewed. No attorney-client, accountant-client, or consultant- client relationship is intended or established. Your review or participation on this site is an acknowledgement of and agreement with the terms of this disclaimer.

 




Gene Fairbrother is the lead small business consultant for the NASE and directs the activities of the NASE ShopTalk 800® program. Having consulted with over 75,000 businesses on issues dealing with marketing, finances, strategic development and many of the hundreds of other challenges that face entrepreneurs, Fairbrother is an in-the-trenches type of individual who opens the doors to the thousands of NASE Members wanting expert advice and guidance to help make their business more successful.