Self Made: NASE's Blog

Welcome to the Self Made. This is a blog focused primarily on the self-employed and micro-business and full of fantastic posts by not only our team of experts but by YOU!  We realize that there are many ways to help the small businesses out there which is why we invite other business minded individuals to post here and help the rest of the community as well.

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Don't Forget Your Customers!

May 03, 2010
Posted by Molly Nelson - Small Business Trends points to a study that could impact your bottom line - according to the  findings of Dan Kennedy's study, "sixty eight percent of clients who leave do so because they feel unappreciated, unimportant, and taken for granted." 

I wonder if making those clients feel appreciated, important and valued would keep some of them from leaving?  Share any thoughts on showing customers and clients your appreciation in the comments!


[Sixty Eight Percent Is Yours To Keep

Courtesy of