Self Made: NASE's Blog

Welcome to the Self Made. This is a blog focused primarily on the self-employed and micro-business and full of fantastic posts by not only our team of experts but by YOU!  We realize that there are many ways to help the small businesses out there which is why we invite other business minded individuals to post here and help the rest of the community as well.

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Customer Interactions

Dec 30, 2010
Posted by Molly Nelson - Are you making the most of your interactions and relationships with your customers? Here are a few articles offering advice and addressing common questions so you can be sure you're putting your best foot forward with your customers in 2011.

Have you learned the new rules for handling customer complaints? Inc. has the scoop. Follow OPEN Forum's advice to make sure you're taking advantage of referral moments.

Freelance Folder has tips on how to quote projects for work you've never done and how to avoid taking rejection personally.

 
[The New Rules of Handling Customer Complaints]
[Are You Seizing Your Referral Moments?]
[How to Quote Projects for Work You’ve Never Done]
[Rejection, It’s NOT Personal]

Courtesy of NASE.org
https://www.nase.org/about-us/self-made-nase-blog/self-made/2010/12/30/Customer_Interactions