Posted by Molly Nelson - Small Business Trends points to
a study that could impact your bottom line - according to the findings of Dan Kennedy's study, "sixty eight percent of clients who leave do so because they feel unappreciated, unimportant, and taken for granted."
I wonder if making those clients feel appreciated, important and valued would keep some of them from leaving? Share any thoughts on showing customers and clients your appreciation in the comments!
[Sixty Eight Percent Is Yours To Keep]