NASE Blogs

Don't Forget Your Customers!

May 03, 2010
Posted by Molly Nelson - Small Business Trends points to a study that could impact your bottom line - according to the  findings of Dan Kennedy's study, "sixty eight percent of clients who leave do so because they feel unappreciated, unimportant, and taken for granted." 

I wonder if making those clients feel appreciated, important and valued would keep some of them from leaving?  Share any thoughts on showing customers and clients your appreciation in the comments!


[Sixty Eight Percent Is Yours To Keep

Courtesy of