Study: Small Businesses Unsatisfied With Their Health Insurance Providers

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Study: Small Businesses Unsatisfied With Their Health Insurance Providers

When it comes to health insurance providers, small employers are less satisfied than large employers with the accuracy and timeliness of claims, wellness programs and the use of technology. The information, garnered through research by the PricewaterhouseCoopers' Health Research Institute (HRI), found that about one in four small business owners said they were dissatisfied, whereas just 14 percent of large employers were dissatisfied with their insurance provider.

Nearly 60 percent of large and small employers surveyed said they would approve of less customized plans if it meant lower premiums. The extent of the savings deemed acceptable varied based on business size. Small business owners wanted a 10% or greater reduction in fees, while large employers said they would accept a reduction of 3%.

In a recent survey conducted by the National Association for the Self-Employed (NASE), micro-businesses indicated that they felt at a disadvantage compared to their larger counterparts when it comes to access to coverage.

Respondents also lent support to a system that provides health care coverage for all Americans, but were equally divided on what form that system should take. Nearly 23% prefer the current system, 25.4% support a government-run system requiring every American to purchase coverage, and 24.5% favor a government-run system paid for through taxes.

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