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What the Newly Implemented IRS Modernization Plan Means for the Self-Employed
For many small business, micro business, and family business owners, tax season can cause a big enough headache that they turn to a tax professional for guidance. Luckily for small business owners and self-employed individuals, the Internal Revenue Service (IRS) is in the midst of a six-year IRS Modernization Plan that is designed to simplify and streamline tax processes while improving how the agency interacts and communicates with taxpayers and the tax community.
Some of the initiatives of the plan include offering quick and exceptional customer service support to the taxpayer community, adding new digital tools and features to simplify tax processes, providing notifications with clear instructions that taxpayers can respond to in real-time, and strengthening cybersecurity protections and information technology systems. The IRS has begun introducing the new initiatives and additional features will roll out this year that are designed specifically for the small business owner, entrepreneur, and self-employed community.
The IRS Plan’s Four Modernization Pillars
With the new IRS mission that focuses on future development needs, there is a lot for the self-employed and small business owners to look forward to if they plan on doing their own taxes. The IRS Modernization Plan focuses on four areas that will improve the taxpayer’s overall experience, while saving them time spent on filing taxes and receiving refunds. The efforts to modernize the IRS are especially needed since the agency still relies on systems that are in some cases 60 years old. Many small business owners will opt to do their own taxes once they become familiar with the simplified process and customer support that is now available, so they will be able to save money by not turning to a tax professional. The IRS Modernization Plan’s four modernization pillars include:
Taxpayer Experience – The IRS is expanding digital options, tools, and features, improving traditional channels such as adding mobile-friendly services and forms, and providing simplified and proactive services to improve the taxpayer experience.
Core Taxpayer Services and Enforcement – The IRS is improving upon the tax experience it offers taxpayers by improving case management, account management, and real-time tax processing so that employees and taxpayers alike have a complete view of their interactions and history.
Modernized IRS Operations – The IRS is modernizing its operations by using innovative technologies and processes, such as robotic process automation and next generation infrastructure to reduce costs.
Cybersecurity & Data Protection – The IRS is strengthening how it protects taxpayer data and aligning to government-wide cybersecurity standards and priorities.
New and Expanded Features Designed for Small Business Owners and the Self-Employed
The IRS has recently launched and expanded upon many tools, features and services with the small or micro business owner and self-employed in mind to improve their experience and interactions with the IRS. The new tools and features designed for small business owners and the self-employed include Business Online Accounts, Individual Online Accounts, Where’s My Refund? tool, Direct File and more. New features similar to these will continue to roll out that will be useful to the business owner who is just now starting a business or growing a business. More information on the newest features, tools, and services the IRS has unleashed are below:
Business Tax Accounts – This new feature was specifically designed with small business taxpayers in mind and gives business owners that qualify access to several account features in order to manage their federal tax obligations. Small business taxpayers can use their account to see their tax information, track refunds, schedule and track payments, respond to notices, file documents online, request a tax check to see if the business is compliant with federal tax requirements, access business tax transcripts in an easy-to-read format, and more. If you are a business owner who is building a business, you might find the option to grant your employee’s access to the account particularly useful.
Tax Credit Assistance – The IRS plans to introduce a “credits and deductions” search tab on the website to assist small business owners and entrepreneurs. In addition, business owners can choose to opt in for personalized alerts and will be able to partner with nonprofits and other local entities to expand outreach efforts.
Individual Online Accounts – This enhanced feature now includes customer service chat, the option to schedule and cancel payments, revise payment plans and validate and save bank accounts. In addition, account holders can access tax records, manage communication preferences, go paperless on certain notifications and more. Improved processing times and faster refunds will occur as the IRS automates paper-based processes and makes more forms available online.
IRS Online Portal – A series of online service tools will simplify the tax process for business owners and the self-employed. Forms and tax documents, such as Form 1099, can now be submitted electronically and notices, such as LTR0143C, Signature Missing, correction of self-employment income, employment-related identity theft, and dozens of other notifications can now be responded to online. In addition, the IRS will also simplify the language in the tax forms, provide clear instructions on what taxpayers need to do on each form, and convert them to mobile-friendly.
Where’s My Refund? Tool – The IRS made improvements to its most popular taxpayer service tool, the Where’s My Refund? tool. The tool will update each day and taxpayers will receive more detailed refund status messages, including whether the IRS needs them to respond to a letter requesting additional information. You will also be able to access this service tool on your mobile device.
IRS Free File – IRS Free File will be available on
IRS.gov starting Jan. 12, 2024 in advance of the filing season opening. This service allows qualified taxpayers to prepare and file federal income tax returns online using guided tax preparation software at no cost, while those who don’t qualify can use Free File Fillable Forms.
Direct File – The new pilot tax filing service will give eligible taxpayers in participating states a new choice to file their 2023 federal tax returns online, for free, directly with the IRS. It will be rolled out in phases and will become available to more taxpayers in the future. This free tax service in English and Spanish will give taxpayers a step-by-step guide about taxes, real-time online support from IRS customer service representatives, the ability to use their smartphone, laptop, tablet, or desktop computer to access Direct File and file a 2023 federal tax return.
Customer Service – Customer service was among one of the biggest priorities for the IRS to better connect with taxpayers and provide them with the help they need in a timely manner.
The IRS aims to expand its customer service efforts by opening and reopening Taxpayer Assistance Centers (TACs), increasing help available on the toll-free line, provide a customer call back feature that will vastly reduce wait times and will offer extended hours at many TACs nationwide during tax season.
Helpful Tips Regarding Self-Employed Taxes
The modernization efforts have already had a significant impact on the IRS in all areas, including customer service and efficiency. In the 2022 tax season, only 13 percent of the people who called the IRS agency reached a live person, and the agency had a backlog of 29 million unprocessed tax returns and pieces of correspondence. By 2023, 87 percent of callers reached a live person, and all the error-free tax returns were cleared from its backlog. In addition, the agency electronically scanned 225 times more documents than it did in 2022, and taxpayers were able to reply to an additional 51 forms and letters online rather than with paper.
The new developments in the IRS Modernization Plan will drastically improve any small business owner, entrepreneur or self-employed individual’s tax experience. The IRS encourages taxpayers to take steps now to prepare to file their tax returns by gathering all the information they need such as tax records, social security numbers, individual taxpayer identification numbers, and more so that everything is accurately reported. Since you will be reporting all taxable income you should wait to file until you receive all income related documents. With new improvements in the system, plan to file electronically with direct deposit for the fastest and easiest way to file and receive a refund.
The IRS is committed to providing the best experience to taxpayers, so take advantage of the customer support, tools and services that are now offered. After filing, be on the lookout for notifications so you can quickly take care of issues as they emerge, which will lead to a quicker refund if eligible. For small business owners and self-employed individuals, the changes and added support from the IRS will definitely ease the tax process. We at The National Association for the Self-Employed (NASE), wish you all a Happy Tax Season!